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Taskiim — Terms of Service

Effective date: 13 August 2026 Last updated: 15 August 2026

These Terms of Service (“Terms”) are a binding agreement between Arif Setyo Wibowo, an individual business operator based in Indonesia, trading as “Taskiim” (“Taskiim”, “we”, “us”), and the person or organisation that accesses or uses the Taskiim service (“Customer”, “you”).

By creating a workspace, accepting an invitation, or otherwise using Taskiim, you accept these Terms. If you are accepting on behalf of an organisation, you represent that you are authorised to bind that organisation.

1. The Service

Taskiim is a multi-tenant, cloud-hosted project and task management application made available at https://taskiim.com (the “Service”). Its functionality includes:

  • Organisation structure — companies and branches within a single workspace.
  • Projects and tasks — boards, task statuses, priorities, milestones, labels, task dependencies, assignments, and comments.
  • Attachments — file uploads stored in our object storage, and links to files that remain hosted with third-party providers such as Google Drive, Microsoft OneDrive/SharePoint, or Dropbox.
  • Time tracking — manual time entries and timers, with submission, approval, and rejection workflows.
  • Clients — records of the client organisations your work is delivered for.
  • Members, roles and permissions — self-serve sign-up, invitation of colleagues, and customisable, permission-based roles.
  • Audit log — a record of actions taken in your workspace.
  • Reports and exports — PDF and Excel exports generated in your browser.
  • Notifications — in-application and email notifications about assignments, due dates, mentions, and timesheet decisions.

We may add, change, or remove features. If we remove or materially degrade a feature you rely on, we will give reasonable prior notice where practicable.

2. Accounts and access

2.1 How accounts are created. There are two routes. Signing in with a verified Google account that we do not recognise creates an account and a new workspace, of which you become the Owner. Alternatively, an existing workspace may invite your email address, in which case signing in joins you to that workspace with the role the inviter chose.

If you sign in with a work email address, be aware that the workspace you create is yours as an individual until you invite others to it. Your employer has no access to it and no visibility of it.

2.2 Authentication. Taskiim does not use, store, or accept passwords. You sign in using Google Sign-In or a passkey (WebAuthn) registered to your device. You are responsible for maintaining control of the Google account and devices you use to authenticate.

2.3 Sessions. Sessions are maintained by rotating refresh tokens. If a token is presented after it has already been used — which is how we detect a stolen token — we revoke the entire session family and require you to sign in again. This may occasionally sign you out when no compromise has occurred; that trade-off is deliberate.

2.4 Your responsibility for your workspace. You are responsible for the users you invite, the roles and permissions you grant them, and everything done in your workspace using those permissions. Notify us promptly at [email protected] if you believe your workspace has been accessed without authorisation.

3. Customer Data

3.1 Ownership. As between you and us, you own all data, files, text and other content that you or your users submit to the Service (“Customer Data”). We claim no ownership over it.

3.2 Our licence. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, scan and process Customer Data solely to provide, secure and support the Service, and for no other purpose. We do not sell Customer Data, and we do not use it to train machine learning models.

3.3 Personal data. Where Customer Data contains personal data, we act as a processor and you act as the controller. Our processing is governed by the Data Processing Agreement, which forms part of these Terms. Our handling of the personal data for which we are the controller is described in the Privacy Policy.

3.4 Isolation. Workspaces are logically isolated. Every business record carries the identifier of the workspace it belongs to, and queries are scoped to that workspace at the data-access layer.

3.5 Your responsibility for lawfulness. You are responsible for having a lawful basis for the personal data you put into Taskiim, for informing the people it concerns, and for complying with employment, privacy and record-keeping law in your jurisdiction. This matters in particular for the time tracking and audit log features, which record what identified individuals did and when.

4. Acceptable use

You must not, and must not permit any user to:

  • upload or transmit material that is unlawful, infringing, defamatory, or that you do not have the right to share;
  • upload malware or attempt to circumvent our file inspection or antivirus scanning;
  • attempt to access another customer’s workspace or data, or probe, scan or test the vulnerability of the Service without our prior written consent;
  • interfere with or place undue load on the Service, including by circumventing rate limits, or use automated means to extract data at a scale that degrades the Service for others;
  • resell, sublicense or provide the Service to third parties as a service of your own, unless we have agreed in writing;
  • use the Service to conduct covert surveillance of individuals who have not been informed, or in any way that breaches applicable employment or privacy law;
  • misrepresent your identity, or use the Service in violation of applicable export control or sanctions rules.

File uploads. We inspect uploaded files by their actual content rather than their declared type, refuse types outside our accepted list, refuse macro-carrying documents, and scan uploads for malware before storing them. If malware scanning is unavailable, uploads are refused rather than allowed through. We may refuse or remove any file that fails these checks.

We may suspend access — to a user, or to a whole workspace — where we reasonably believe this section has been breached, or where continued access poses a risk to the Service, to us, or to others. Where the circumstances allow, we will warn you first.

5. Plans, fees and billing

5.1 Plans. The Service is offered on a Free plan and on paid plans (Team and Company). Each plan carries limits on the number of members, the number of projects, the amount of file storage, and how far back the audit log remains readable, together with the features included. The current plans, their limits and their prices are shown on our pricing page and inside the application, and those figures are the ones we enforce.

5.2 Prices and currency. All prices are stated and charged in United States Dollars (USD). Where your payment method is denominated in another currency, your bank or card issuer performs the conversion and may add its own fee; we do not control that rate and do not receive that fee.

5.3 Merchant of Record. Paid subscriptions are sold and processed by Lemon Squeezy, LLC acting as our Merchant of Record, not by us directly. This matters, so we state it plainly:

  • Lemon Squeezy is the seller of record for your purchase. Your payment contract for the transaction is with Lemon Squeezy, and its terms and privacy notice apply to that transaction alongside these Terms.
  • Lemon Squeezy assesses, collects and remits any sales tax, VAT or GST due on your purchase. Its invoice, not ours, is your tax document.
  • Your card details are never sent to us and we never hold them. We receive from Lemon Squeezy only what we need to run your subscription: which workspace it belongs to, which plan, its status, and the billing contact.
  • Refund requests and billing disputes go to Lemon Squeezy, or to us at [email protected] and we will raise them with Lemon Squeezy on your behalf.

Your agreement with us for the Service itself — the parts of these Terms about your data, your access and our obligations — remains with us.

5.4 Billing period and renewal. Subscriptions are charged in advance, monthly or annually as you choose, and renew automatically at the end of each period until cancelled. You may cancel at any time; cancellation takes effect at the end of the period already paid for, and the workspace continues on its paid plan until then. We do not pro-rate a partial period on cancellation.

5.5 Refunds. If a paid plan is not what you expected, write to [email protected] within fourteen (14) days of your first payment for that workspace and we will arrange a full refund of that payment. Beyond that window, and for renewals, refunds are at our discretion — except where Indonesian consumer law, or the law of your own country, gives you a right we cannot contract out of. Those rights stand regardless of anything in this section.

5.6 Price changes. We may change prices. For an existing paid workspace we will give at least thirty (30) days’ notice before a change takes effect, and the new price applies from the next renewal, never mid-period. If you do not accept it, cancel before that renewal.

5.7 Downgrades and exceeding a limit. Plan limits are checked when something new is created, not by deleting what already exists. If your workspace is over a limit — because you downgraded, or because a promotional period ended — nothing you have created is removed: existing projects, members and files remain, and you keep access to them. What stops is adding more of the thing that is over its limit, until you are back inside the plan or move to a larger one. Features not included in your plan stop being available.

5.8 Promotional and early-access pricing. We may give a workspace an introductory period on a higher plan’s features, or a price held for as long as the subscription remains active. Where we do, the end date or the condition is stated to you at the time. When an introductory period ends the workspace returns to the plan it holds, under section 5.7 — no data is deleted by that change.

5.9 The Free plan. The Free plan is provided without charge and without a service commitment. Nothing obliges us to keep offering it. If we withdraw it or change its limits, we will give at least thirty (30) days’ notice, during which you may export your data or move to a paid plan.

5.10 Security is not a paid feature. Workspace isolation, malware scanning of uploads, expiring links for file downloads, and the audit log itself apply on every plan, including Free. Plans differ in capacity and retention only.

5.11 The public demo. We operate a publicly accessible demonstration workspace. It is deliberately writable, it is shared with strangers, and its contents are erased and rebuilt on a recurring schedule. Do not put real, confidential or personal data into the demo workspace. Anything placed there may be seen by other visitors and will be deleted without notice or recovery.

5.12 Beta features. Features labelled beta, preview or experimental are provided as-is, may be changed or withdrawn at any time, and are excluded from any service commitment.

6. Availability and support

We aim to keep the Service available and to restore it promptly when it is not. We do not currently offer a service level agreement, a guaranteed uptime figure, or a guaranteed response time, on any plan. We would rather say that plainly than publish a number we are not yet staffed to honour. Planned maintenance will be announced in advance where practicable.

Support is available at [email protected], on every plan including Free. We aim to answer paid workspaces first, and to answer everyone.

7. Third-party services

The Service depends on third parties, including our hosting and infrastructure providers, our email delivery provider, Google (for Google Sign-In), and Lemon Squeezy, LLC (which sells and processes paid subscriptions as our Merchant of Record — see section 5.3). Where you attach links to files held with Google Drive, OneDrive/SharePoint or Dropbox, those files remain with those providers under their terms — we store only the link you chose to share, never credentials for browsing your drive. A current list of our sub-processors is maintained in the Data Processing Agreement.

8. Suspension and termination

8.1 By you. You may stop using the Service at any time and ask us to delete your workspace by writing to [email protected].

8.2 By us. We may suspend or terminate access where you materially breach these Terms, where required by law, or where your use poses a security or legal risk. For breaches capable of remedy we will give notice and a reasonable opportunity to remedy, except where immediate action is necessary.

8.3 Effect. On termination, your right to use the Service ends. You may request an export of Customer Data within thirty (30) days of termination, after which we may delete it in accordance with the Data Processing Agreement.

9. Intellectual property

The Service, including its software, design, and documentation, is and remains our property and that of our licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during the term. No rights are granted by implication.

Feedback you send us may be used freely and without obligation to you.

10. Warranties and disclaimers

To the maximum extent permitted by applicable law, and except as expressly stated in these Terms, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free operation.

We do not warrant that the Service will meet your requirements, that defects will be corrected, or that data will never be lost — which is why you should maintain your own exports of anything you cannot afford to lose.

11. Limitation of liability

To the maximum extent permitted by applicable law:

11.1 Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, or anticipated savings, however caused.

11.2 Our total aggregate liability arising out of or relating to the Service and these Terms will not exceed the greater of (a) the total fees you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) IDR 1,000,000 (one million Indonesian Rupiah).

11.3 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

11.4 The limitations in this section reflect the allocation of risk between the parties and apply notwithstanding the failure of any limited remedy, and in particular reflect that the Service is currently provided free of charge.

12. Indemnity

You will defend and indemnify us against third-party claims, and reasonable costs and damages finally awarded, arising from (a) Customer Data, including any claim that it infringes a third party’s rights or was processed unlawfully, or (b) your use of the Service in breach of these Terms or applicable law. We will notify you of the claim, give you control of the defence, and cooperate at your expense.

13. Changes to these Terms

We may update these Terms. For material changes we will give at least thirty (30) days’ notice by email to workspace owners or by notice in the Service. Continued use after the change takes effect constitutes acceptance. If you do not accept a change, your remedy is to stop using the Service and ask us to delete your workspace.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict of laws rules.

The parties will first attempt to resolve any dispute amicably within thirty (30) days of written notice. Failing that, and subject to any mandatory consumer forum or other non-waivable right, the dispute will be submitted to the competent courts of the Republic of Indonesia.

15. General

15.1 Entire agreement. These Terms, together with the Privacy Policy and the Data Processing Agreement, are the entire agreement between the parties in relation to the Service.

15.2 Severability. If any provision is held unenforceable, the remainder stays in force and the provision is replaced by an enforceable one closest to its original intent.

15.3 No waiver. A failure to enforce a provision is not a waiver of it.

15.4 Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.

15.5 Language. [If a version of these Terms is issued in Bahasa Indonesia and in English, state which prevails. See the note in README.md in this folder — an Indonesian-language version is required by Law No. 24 of 2009 for agreements involving Indonesian parties.]

15.6 Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control.

16. Contact

Arif Setyo Wibowo Indonesia General and support: [email protected] Security reports: [email protected] Privacy and data protection: [email protected]